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공지사항 코파항공 Involuntary 결항/취소로 인한 스케줄변경 웨이버코드
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Discover the World Korea
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Update-Involuntary Schedule Change Accommodation Procedure for Travel Agencies

 

코파항공측의 운항취소나 결항으로 인한 스케줄변경시 절차 및 웨이버코드 알려드립니다.

변경 및 취소는 original 출발시점부터 48시간 이전에 이루어져야하고, 새로운 스케줄은  original 예약보다 적어도 30분이상 차이가 나야합니다.

 

PROCEDURE

  • Travel agencies receive on their Queue the affected PNRs with the new proposed itinerary.
  • 코파항공에서 제안한 변경스케줄로 진행이 어려울시, 여행사는 다음 가이드에 따라 alternative 스케줄을 예약할 수 있습니다.
  • If there is a re-scheduled segment in the reservation, any or all segments in the reservation may be changed
  • If there is a cancelled segment without a new proposed itinerary, you may use the guidelines of this procedure for the re-accommodation.
  • 리이슈시 웨이버코드 입력이 반드시 필요합니다. You must document the waiver code with an OSI remark and include the waiver code in the ticket endorsement.
  • All tickets must have the correct waiver code, otherwise an ADM will be issued.
  • Tickets can only be reissued by the agency that originally issued the ticket.
  • 해당 절차는 코파스탁(230)에만 적용됩니다. Applies only to Copa Airlines flights with a 230 stock; interline itineraries do not apply.

 

NEW SCHEDULE CHANGES ACCOMMODATION GUIDELINES

변경은 60일까지 가능

  • Changes can be made up to 60 days before or after the original travel date.
  • Use the same or the lowest booking class available in the same cabin to make the change.
  • Change of origin or destination to alternate cities within the same country or region is permitted according to the re-routing priority chart on alternate routes operated by Copa

60일이내 가능한 스케줄이 없는경우

  • According to the dates of issue of the original ticket, you may use the existing waiver guidelines
  • Ultra flexible: W5200410CVNW (tickets issued until August 31, 2020)
  • New tickets: W5200901CVNW (tickets issued from September 1 to January 31, 2021)
  • This will not affect the eligibility to apply the 3 voluntary changes allowed by the waiver. Therefore, it is not discounted.
  • If the original ticket was issued on or after September 1, the new date desired by the passenger exceeds 60 days before or after the original travel date and occurs during the high season, you must contact the Call Center to request the change and not be charged for fare differences.

 

RE-ACCOMODATION PROCEDURE SCENARIOS - 결항/운항취소로인한 리이슈시 웨이버코드 : WSCHA

 

Situation

Alternatives

Booking class

Is a waiver required?

Waiver code

고객이 코파항공이 변경한스케줄을 수락한경우

Accept the changes and remove the old segments

The same booking class is maintained

No. No ticket reissue is required

N/A

고객이 코파항공이 변경한스케줄을 수락하였으나rebooking 이 필요한경우 - in one segment within a route with married segments

Rebooking시 Married segments 제거후 origin destination segments를 선택해야함 (unmarried

Segments 방지)

Same booking class 선택. 동일한 클라스가 없을시 동일캐빈내 가장 낮은 클라스 선택후 리이슈 

(maintaining the original

fare basis and

construction)

웨이버코드 필수

Waiver required to exempt penalty and

fare difference,

if applicable

WSCHA

고객이 코파항공이 변경한스케줄을 거절한경우

60일이내 가능한 스케줄로 재예약. 가능한 스케줄이 없을시 기존 리펀드웨이버 가이드참조.

 

자세한 내용은 첨부파일참조 부탁드립니다.

문의사항은 copa_kr@discovertheworld.co 로 주시기 바랍니다. 
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